help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's battery draining fast

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2019 23:22 - last edited on ‎09-11-2019 06:03 by Fitbit Moderator

‎09-10-2019 23:22 - last edited on ‎09-11-2019 06:03 by Fitbit Moderator

Hi Fitbit,

 

On 7/9/2019, I received my second warranty replacement Fitbit Versa.

 

It is now 9/10/2019 and the Versa will not last even 3 days.  Can you please make this right and send me a unit that actually works as intended?  The battery life is advertised as lasting 5 days.  This is ridiculous!

 

9/8/2019 9:40 pm battery 100%.

9/9/2019 9:40 pm battery 64%  (See photo below)

9/10/2019 8:37 pm battery 21% (See photo below)

9/10/2019 11:03 pm battery 15% (See photo below)

 

I'll need to charge the battery before going to bed because the battery is typically discharging 15+% overnight now while I'm sleeping!

 

Make this right, Fitbit!

 

Scott Ethington

 

Photos:

837 pm 9-10-2019.jpeg940 pm 9-9-2019.jpeg1103 pm 9-10-19.jpeg

Scott

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-11-2019 06:02

‎09-11-2019 06:02

@sethington it's great to see you in our Fitbit Community! I'm sorry about the battery draining issues that you are experiencing with your Fitbit Versa. By the way, thank you for providing pictures of your watch and battery details.

 

I was able to get in touch with our Support team and was told that they sent you an email recently. Please check out your email account in order to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes