Versa's battery drains fast after update

[TwentyTwenty]

My Versa's battery use to last 4-5 days, on Monday 5July I did a tracker update as the App kept prompting me to do. After the update i have to charge my Versa EVERY DAY. I have deactivated just about everything and that made no difference. Can I undo the update as having to charge my Versa daily is quite a pain.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @TwentyTwenty, welcome to our Fitbit Community! I'm sorry to hear that the battery of your Fitbit Versa is draining fast. By the way, thank you for troubleshooting this issue before contacting our forums.

Please make sure that you followed the tips that are listed in this help article. This article may contain tips that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[TwentyTwenty]

Hi @JuanJoFitbit, thanks fot your reply, I have tried the power saving settings and finally decided to factory reset my device to try to set it up without the update. After which it does not power up. I have charged it for 8+ hours, held all buttons in for 3+ minutes and nothing. Don't know what more I can do. I am very sad as this device has become an extension of me and for it to brake because of an update is VERY disappointing 

[Topper2020]

I reported the exact issue and was advised by Customer Support to run a "battery test" and provide my results. The battery was fully charged prior to running the test. I had to synce the device 5-6 per day until the battery drain. After I was to provide Customer Support the results. The battety lasted less than 18hr!!! I have emailed Customer Support TWICE since Su day with my results and requested a follow up- I have received no follow up. NOW, my device has been sitting on the charger for 5 hours and has only charged 27%. 

Wait for it! It goes down hill as soon as you start having issues with the  battery!!!

[TwentyTwenty]

That's realy sad @Topper2020. Customer support is pretty much useless from what I have read. I wish I had read the comments about the update before doing the update. My battery also lasted about 18 - 20 hours. Then I read a comment stating a factory reset might fix it, that didn't work! 

[Topper2020]

Yes, its so frustrating! My Fitbit is less than 8 months old and this
happens???!!!! Totally frustrated by the device and the "support"!

[TwentyTwenty]

Got mine in January. Have honestly given up on it- Hope they bring out an update that corrects this for the people who haven't completely lost their devices.

[Topper2020]

This morning I contacted Support through the live chat and explained
everything to him. As I only purchased my Firbit in Dec 2019, I still had
the warranty on it. So now I am receiving a new device. You should contact
them as well. Considering you only purcahsed in Jan, you would be entitled
to a new device. I"ll send you the info on to contact them,via live chat.

[KikiM75]

The Versa I got last August had the same issues in May after the firmware update. So, they sent me a "new" Versa - I have had it for less than 2 months and yesterday it just up and died in the middle of the day. Battery was at about 75% - I looked down and it was a black screen. Tried to do a reboot, charged it all night, nothing. Just used chat support (which was very quick and easy to get to) - and they're sending me ANOTHER "new" Versa. And now I have 2 dead devices in a drawer. Very frustrating that their quality has vastly diminished over the past 12-24 months. 

[TwentyTwenty]

Glad to hear they are so eager to send out new devices, it's kind of strange that they do not request you to send them the old device though... Good luck, I hope third time will be lucky 

[Topper2020]

Wow....that is insane! I spoke to them this morning, I will be receiving a
new replacement Versa Lite shortly. Hopefully I don't run into the
same problem, however this seem to be a very common problem with these
devices!!! So frustrating!

[Topper2020]

Honestly, because the device is less than 8 months old and they can go into
you profile and see your activity (ie when the decive is synce and when the
device is fully charged then dies) my profile speaks for itself and
demonstrates the device was crap for the past few months.
Someone else just sent me a message and told me that they were sent 2
separate devices over 2 separate times because of the same issue and they
are still having the same problem. Insane!!!
Anyway Twentytwenty, best of luck. I would suggest contacting them through
the live chat and explaining your situation. Hopefully they send you a new
device considering you just purchase it in Jan!

[TwentyTwenty]

Thanks @Topper2020 . Will be contacting them NOW. Hope I come right. Glad you did