Versa's battery drains fast and won't read heart rate

[jenniz]

My Fitbit Versa no longer holds a charge for more than 12 hours and 2 days ago my HR would no longer read out. The green light no longer flashes and I have tried resetting my Fitbit as directed via all help forums and manuals. I have turned virtually every tracking or option off. My clock face is not the problem as I've had it on there for over 4 months without issues. I have only had this Fitbit since approximately June 2019. Not happy with the current issues as this Fitbit versa is not that old and they are expensive. Please advise on next appropriate action to fix this issue.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@jenniz, welcome to our Fitbit Community. I'm worry to hear that your Versa's battery is draining fast and won't track your hear rate. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the tips that are listed in this help article in order to improve the battery life of your watch.

In order to fix the heart rate issue, please try the troubleshooting steps that are listed in this help article. These articles may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[jenniz]

Hi JuanJoFitbit,

As previously mentioned I've done literally ALL of these things listed in both help articles. Nothing works or fixes the issues. Also, yesterday my steps wouldn't track either. I checked all the help forums and tried all the things before posting on this forum. Should I contact Fitbit customer service instead?

Thanks. 

[JuanJoFitbit]

@jenniz, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided so you can get back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Misshmm19]

Are you still having issues with HR and Battery life?  What other steps did they suggest?  2/8/20 I noticed that my battery life was less than a full day and then 2/9/20 the heart rate was not as accurate as it had been.  This Versa is a replacement received last year this time.

Possibly they will send me another, but really a year per device is ridiculous.

[jenniz]

Yes... today it just started tracking steps again, but still no HR... agreed with the only lasting a year issue... these things are too expensive for that.

[Misshmm19]

Update, In an effort to get heart rate back I tried a factory reset and now it will not turn on.  I have tried holding the buttons longer or shorter and NOTHING!  I will be calling to get it replaced.