Versa's battery drains fast

[JohannaHa]

Hi,

I got a Fitbit versa for my birthday in July last year. It worked perfectly for about three months with up to four days of battery life and consistent measuring. Then overnight, the HR measuring stopped at random times, then the sleeping tracker went out. After a week or so with this problem, the battery drained from 100% to 0% in a matter of hours. After hitting 0% there was no coming back. I went back to the store with my watch and got a new one.

Now, the cycle is repeating itself. I've had my replacement watch for about three months, and it has worked brilliantly with up to four days of battery life. Suddenly one day, the battery just drained within hours. Last week it wouldn't charge after hitting 0%, and I didn't even notice it going out of charge because it went so fast.

However, this time, because of the situation we're in (lockdown), I knew I couldn't go to the store and get a replacement, so I went online to do some research on the issue. To my surprise, I saw a lot of people having the same issue with their relatively new watches. I have seen lots of customer service replies about doing different settings to save battery life, but this is not really the issue because I had a fully functional watch with the same settings having a battery life for up to four days a couple of weeks ago!

Then I tested the 'pressing all the there buttons to re-set'-method, which actually managed to get the watch to recharge again. I was happy to see that I could charge my watch and continue to use it, but I'm sorry to say, that it's still draining the battery with such speed that I have to fully charge it up to two times or day.

I'm not really sure about what I'm asking about, and I have sent an email to customer support. But I'm curious to know if you have had the same issue? What this is about? And how Fitbit is resolving this issue?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @JohannaHa, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up on the battery draining issues that your Versa is experiencing and would like to know if the issue persists or if it got resolved. By the way, thank you for trying to get this issue resolved before contacting our forums.

Also, please confirm if you also tried the tips listed in this help article.

Looking forward to your response.

[JohannaHa]

Hi, thank you for your answer,

I can confirm that I've tried the tips listed in the article and that my issue has not been resolved. It has actually gotten worse. One week ago the HR also stopped working. So now I can't use the watch anymore. 

Best regards

[JuanJoFitbit]

Hi @JohannaHa, thank you for getting back. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

I'll be around if any question arises.