Versa's battery drains fast

[Cyn19]

Hi there, looks like this issue is happening to several users.  I have been getting 4 days per charge but last week I started getting only one day per charge. Then yesterday, after being on the charger for a few hours,  it only had 17%. I thought I hadn't connected it correctly so I put it back on. When I went to check on it an hour, it was completely dead and hot.  I have had it less than two years and did not wear it often until April - covid tracking.  

I read about the factory reset, but don't think that will work without a charge.  Please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Cyn19, it's great to see you in our Fitbit Community! Regarding the battery draining issue that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since you mentioned that your watch got hot, let me go ahead and forward your case to our Support team so they can investigate further and proceed accordingly. You will receive an email from them soon.

I'll be around if any question arises.

[Cyn19]

Thank you for your email. I appreciate the support.