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Versa's battery is draining fast

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‎04-01-2019 03:33 - last edited on ‎04-02-2019 07:02 by Fitbit Moderator

‎04-01-2019 03:33 - last edited on ‎04-02-2019 07:02 by Fitbit Moderator

My daughter had just spent all of her birthday and pocket money on a new Fitbit versa. She got it 2 days ago and doesn’t hold charge longer than about 4 hours. We have reset the devise a couple of times, taken off watch faces not provided by Fitbit, shut down anything she doesn’t need and done everything else any site suggested it could be but it hasn’t made any difference. She is charging it from a USB plug not through a computer. She is pretty devastated. Any ideas? If we return for a replacement are all versa’s going to have the same battery issues?

 

 

Moderator edit: updated subject for clarity

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‎04-01-2019 06:51

‎04-01-2019 06:51

Hi, contact Customer Support and ask for a battery test. 

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‎04-02-2019 07:01

In response to SunsetRunner

‎04-02-2019 07:01

@Liddlen Welcome to our Fitbit Community! I'm sorry to hear that the battery of your daughter's Versa is not lasting as long as it should.

 

I'd like you to take a look and follow the tips that are listed in this help article. These tips are great in order to improve the batteries' life. If you already tried them, let me know and I'll be happy to assist you accordingly.

 

Thank you for your help my friend @SunsetRunner!

 

Keep us posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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