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Versa's battery is draining when smartwatch is turned off

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‎12-19-2019 03:02 - last edited on ‎12-20-2019 09:26 by Fitbit Moderator

‎12-19-2019 03:02 - last edited on ‎12-20-2019 09:26 by Fitbit Moderator

Recently updated to the latest version of the firmware and I have noted several issues:

1. The battery drains overnight even when the watch is off. First time it happened, I was at 60% and turned the watch off. Woke up in the morning to turn it on and found it at 0%. Second time, watch was at 78% and when turned on later, it was at 15%.

2. It's difficult to turn on. I can no longer turn it on by simply pressing any button. I have to fidget with it.

3. Once its turned on, it's stuck on whatever previous time and date (plus statistics) that it had before being powered off.

 

Is there any chance of restoring the previous firmware or having this bug fixed? I truly regret updating it.

 

 

Moderator edit: updated subject for clarity

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‎12-20-2019 09:28

‎12-20-2019 09:28

Hi there @PBank, welcome to the Community Forums. I am sorry to hear that you are going through this situation with your Versa.

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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‎01-01-2020 11:07

In response to MarreFitbit

‎01-01-2020 11:07

I experience the same problem with my Versa. I would appriciate if fitbit could post the solution that support team recommend.

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‎01-02-2020 09:31

‎01-02-2020 09:31

You probably already know this, but to turn the Versa on, you have to hold down both the left and lower right buttons for 10 full seconds (until you see the fitbit logo).

Also, I've discovered that if you leave the Versa on all the time, the battery drains much more slowly (similar to the original drain rate).

 

hope this helps

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