Versa's battery life is very short

[Teresa-M]

I’ve gone from Fitbit charge to Versa and can’t seem to get past two days of battery life?? At the side of 6-7 days on Fitbit charge?? Is this right?? Battery life is awful with Versa.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Teresa-M welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its battery won't last as long as it should.

I'd like you to try the tips that are listed in this help article in order to improve the battery life of your watch. After trying those tips, charge your Versa for 2-3 hours, monitor the battery's behavior and see if it lasts longer.

Keep me posted on the outcome! 

[Teresa-M]

Thanks for the welcome I will try these steps

[JuanJoFitbit]

@Teresa-M I'm sorry for the late response. However, I appreciate the time in order to try the troubleshooting steps shared above.

Don'e hesitate to get back if more assistance is needed! 

[Thomasi18]

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[JuanJoFitbit]

@Thomasi18 thank you for participating in our Fitbit Community. By the way, I'm sorry for the late response. However, I would like to follow up on any inquiry or question you have.

I noticed that your post is blank. Please re-send your post including the details and I'll be happy to assist you accordingly.

Looking forward to your response! 

[Teresa-M]

Battery life is better but having an issue with the App now!

when I press on sleep or any other fiction in the app it connects to my weight app 

[Thomasi18]

JuanJo,

I called support and they've taken care of everything. Seems the unit was defective but now it's been replaced. Thanks!

[JuanJoFitbit]

@Teresa-M I'm sorry for the late response. However, I'm glad to hear that the battery life is better now. Regarding the Fitbit app, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app, log in and see if the issue gets fixed when you tap on the sleep tile.

@Thomasi18 I'm also sorry for the late response to your post. I'm so glad to hear about the great news. It's great to know that you are back on track with a replacement unit. Thank you for posting the update here and don't hesitate to get back if you need further assistance.

I'll be around if you guys have any questions!