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Versa's battery not keeping charge

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‎04-30-2018 16:41 - last edited on ‎05-02-2018 08:37 by Fitbit Moderator

‎04-30-2018 16:41 - last edited on ‎05-02-2018 08:37 by Fitbit Moderator

 ive had by Versa for 9 days. completed it first full charge at initial set up and then I had to charge 1 day ago and today the battery died. Not happy! any suggestions other than returning it.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎04-30-2018 20:31 - last edited on ‎05-02-2018 08:37 by Fitbit Moderator

‎04-30-2018 20:31 - last edited on ‎05-02-2018 08:37 by Fitbit Moderator

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎05-02-2018 08:53

In response to WendyB

‎05-02-2018 08:53

@tcruz Welcome to the Fitbit Community! I hope you're doing well! Did you try the suggestions @WendyB shared with you? Are you still having issues with your Versa? Have you monitored it's battery life after a full charge and trying the suggestions?

 

I  look forward to your reply!

Alvaro | Community Moderator

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