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Versa's battery won’t charge to 100%

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‎06-02-2020 14:13 - last edited on ‎06-15-2020 06:05 by Fitbit Moderator

‎06-02-2020 14:13 - last edited on ‎06-15-2020 06:05 by Fitbit Moderator

My brand new Fitbit versa 2 arrived today from Very. I have charged it all day and it will not go beyond 99% charges.  Anyone else had this or know why it may be happening? Should I send it back?

 

 

Moderator edit: updated subject for clarity

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‎06-15-2020 06:04

‎06-15-2020 06:04

Hi @Dixie1507, welcome to our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa won't charge to 100%.

 

Please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 ours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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