Versa's blank screen after updating firmware

[Chels84]

On Friday October 11th I got a notification that a new firmware was available. I started the update and left my Fitbit beside my phone. Later that night as I was sitting down at a meeting my fitbit started going crazy. It started going into workout mode or doing relaxing mode without me even touching it. I would just feel the vibration. The next morning my Fitbit was completely blacked out. I can’t see anything on the screen but it is still syncing and vibrating whenever I get a text or Facebook message. When someone calls it vibrates long after I answer the call. This is very frustrating

what is the point in having a smart watch if you can’t even see anything. When I called fitbit they said they were apparently aware and to call back Tuesday 🙄🙄🙄🙄 is anyone else having this issue? I went through all the steps with the rep on the phone and nothing at all

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @Chels84 , did you had during the update your Versa in the charger and connected to your PC, cause that is mandatory for an update to be completed without any problems. Regards kuzibri

[JuanJoFitbit · Accepted solution]

@Chels84 thank you for participating in our Fitbit forums. I'm sorry to hear that your Versa's screen is unresponsive. I appreciate the time spent trying the recommended troubleshooting steps.

If the issue persists, please reply to the last email that our Support team so they can investigate further and provide a solution.

Thank you for your help @SunsetRunner.

I'll be around if any question arises.

[Chels84]

Thank you. A replacement is being sent 🙏🙌🏻

[JuanJoFitbit]

@Chels84 that's great news! I'm so glad to hear that our Support team took care of your case. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[Dililah]

My Versa screen also went black this morning and mine just updated too! I contacted customer service and the representative told me there was nothing he could do and told me to just go buy a new one! I find it crazy that my Versa randomly goes black and there is no way of fixing it!!?!  That’s insane! But I am happy your issue was resolved for you!

[JuanJoFitbit]

@Dililah I'm sorry for the late response. I'm also sorry to hear that your Versa is no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup.

I totally understand how frustrating this is for you. I really appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.