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Versa's blank screen and battery drained fast

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‎06-10-2019 07:08 - last edited on ‎06-11-2019 06:47 by Fitbit Moderator

‎06-10-2019 07:08 - last edited on ‎06-11-2019 06:47 by Fitbit Moderator

Yesterday I realized my battery drop very fast and shut down. This morning after charge, no heart rate monitor ， and my vesra scree keep in on and off with unstable. Now still can not work normally. At last , scree totally chatto white and died. Anybody can help?

 

 

Moderator edit: updated subject for clarity

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‎06-11-2019 06:45

‎06-11-2019 06:45

@Karenchew it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its battery drained fast and the screen is blank.

 

Please restart your Versa as described in this help article. This will refresh your watch internally. Once you've done this, charge your Versa for 2-3 hours and see if it turns on.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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