Versa's clock face change doesn't finish

[Juliathegoalie]

A couple of weeks ago I changed my watch face and then just recently I was going to change it to something again but when I went back a message came up that says that some things have not finished installing. Every time I hit continue installing it just loads and loads and it seems to be trying to download a clock face but it never works. I have tried shutting down the Fitbit and app many times and nothing works. I have also tried to sync it to my computer and try and finish it that way but it won't sync to my computer so I cant do it that way either. If anyone could help me that would really be appreciated or else I'll end up with a Christmas clock forever.

Thank you!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Juliathegoalie, welcome to our Fitbit Community. I'm sorry to hear that the clock face that you chose didn't finish the change. I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please restart your Versa as described in this help article. After this, try changing the clock face again to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Juliathegoalie]

I restarted the fit bit but then when I went to change the face it said I
had to wait for the other one to finish but it never finished switching.

[JuanJoFitbit]

@Juliathegoalie, I'm sorry for the late response. However, thank you for troubleshooting this issue as advised.

Since the issue persists, let me o ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Battlehamster]

I have what appears to be exactly the same issue. Was a solution found to the problem?

[Juliathegoalie]

Hi my problem was I kept getting this screen when I tried to change the clock face.

After FitBit support contacted me and trying all the troubleshooting tips like resetting the app and forgetting my versa from the app I had to do a factory reset which really isn’t much work. This can be done by going to settings on your versa scrolling all the way down to the bottom and clicking about and then scrolling all the way down to the bottom and right above shutdown there’s a factory reset button. After doing this my fit bit now works fine.

[Battlehamster]

Yup, that's exactly what I see too. I'll try the factory reset.

[SunsetRunner]

@Battlehamster @Juliathegoalie @JuanJoFitbit. I have experienced this same problem periodically with my Versa Lite.  It doesn't happen every time I change my clock face, but it has happened.  Having to go through a factory reset when this problem occurs, is unacceptable.  I have attached various screenshots of the various messages that pop up when trying to switch clock faces and on the screenshot that gives you a choice of "later" or "continue", no matter which one you select it will continue. There seems to be no way out of this. I have uninstalled the app just to have to set it back up again just to see that it's still switching. This is a problem that happened before they gave us the option to save five faces and it is still a problem.  I should add that as soon as I select a clock face I want to switch to, it does change on the actual Fitbit device, but the app just isn't recognizing that it's switched.  I should note that I am only using Fitbit clock faces.

 

 

 

 

[8583923528]

So it now takes an hour to change clock faces and this is an acceptable solution? 

What is the underlying issue and what is being done to address it? 

[Battlehamster]

I'm not sure about the hour but despite numerous updates to the app its still hanging after switching clock faces. I'll let you know if it recovers after an hour or if I'll have to reboot my phone.

The clock face switches on the watch in a few seconds so it looks like a problem with the app failing to notice the successful switch.

@JuanJoFitbit - is this bug actually being worked on or are Fitbit still just telling people to reboot/reset etc to work around it?

[Shout83]

Same Problem here. Just got my first fitbit watch, the versa 2. But unfortunately i wasn't able to install more than one additional watchface because of this issue. Very disappointing...

[Akhmaat]

Same here... New user and this is not the first issue I encountered. Considering that the Versa 2 does not come cheap, this is very disappointing. 

[momtwins]

I'm having the same issue as everyone else.  I have tried everything suggested and it is still grinding away.  Terrible, terrible service from Fitbit.  It it is not an appropriate watch fact to work with device then is should not be suggested as one.