Versa's display alternates its brightness by itself

[lwuk]

Hi,

I'm having problems with my Versa 2.

I have reset the device, performed a factory reset, checked the brightness settings (set to max), checked sleep mode and do not disturb.

If I wake the device or if a notification is received the display is either dim or bright, then the opposite and so on 

No matter what I set the display to (max), the display alternates between dim (to the point of not being able to see/read the display and max brightness.

How do I fix this? Any help is appreciated as this is making my device totally unusable.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@lwuk, welcome to our Fitbit Community. I'm sorry to hear that your Versa's display brightness alternates from dim to bright or vice versa. I appreciate the time spent trying the troubleshooting steps you mentioned before contacting our forums.

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face. After this, monitor your Versa's behavior and see if the issue gets fixed.

Keep me posted on the outcome.

[lwuk]

Hi, thanks for replying.

I have only used one watch face which is by Fitbit.

[JuanJoFitbit]

@lwuk, I'm sorry for the late response. However, I appreciate the time spent to get back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[lwuk]

Thank you very much for all of your help.

[JuanJoFitbit]

@lwuk, you are very welcome. I'm glad I could help!

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.