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Versa's display is glitchy

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‎02-01-2019 12:28 - last edited on ‎02-04-2019 07:08 by Fitbit Moderator

‎02-01-2019 12:28 - last edited on ‎02-04-2019 07:08 by Fitbit Moderator

I've only had my versa for 1 month and today the screen started to glitch. It is fuzzy and there are several vertical lines of different colors on it. I tried restarting it but that didn't help. What's the next step?

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎02-01-2019 12:49

‎02-01-2019 12:49

You should do a Restart several times before giving up on it.  Be absolutely sure you are doing it correctly according to the link I just gave you.

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‎02-01-2019 12:55

In response to SunsetRunner

‎02-01-2019 12:55

Still the same.

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‎02-01-2019 13:41

In response to kspuhler

‎02-01-2019 13:41

How do I contact customer service?

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‎02-01-2019 14:00

In response to kspuhler

‎02-01-2019 14:00

Customer Support.

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‎02-03-2019 09:52 - edited ‎02-04-2019 07:08

In response to SunsetRunner

‎02-03-2019 09:52 - edited ‎02-04-2019 07:08

@kspuhler Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Versa's display isn't working as it should. As @SunsetRunner mentioned if the restart doesn't work then please let our Support team know. I noticed that you already have a ticket with them so I would like to know if they were able to help you?

 

I look forward to your update.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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