Versa's display not turning on

[Jancl]

One second my versa was working the next it wasn't!  It was pretty much fully charged.  On the back of the versa, one of the green lights is on.  It's almost as if the versa froze.  Anyone else have this problem?

Moderator edit: updated subject for clarity

[BeautifullyMe]

The same thing happened to me 3 days ago! I had it charging took it off the charger to wear and once I put it on my wrist it went black! I've had it for about a month. I changed the clock face as I had seen suggested on the website but still NOTHING! 

[SunsetRunner]

Same issue only had under 6 months and completely died 

[JuanJoFitbit]

@Jancl @BeautifullyMe @SunsetRunner Welcome to our Fitbit Community! I'm sorry to hear that your Versa trackers are not turning. If you guys haven't done so, please restart your trackers as described in this help article. This will refresh your trackers internally. After this, make sure to charge your trackers and see if they come back to life.

Let me know how it goes and I'll be happy to follow up! 

[BeautifullyMe]

I did both the soft and hard reset and its been on the charger for the last 3 days in the hopes it would come back on but still nothing. Customer support tried to help but in the end he told me to send it back and they would replace it. It's just super frustrating because I've had it for 1 month and it just died. From the sounds of it this is a mass product defect which kinda sucks for a watch that costs $200 and eli wants to wait 2 weeks or more for a replacement?

[JuanJoFitbit]

@BeautifullyMe I totally understand how you feel about the experience you had with your Versa. I appreciate your feedback since this helps us to keep improving.

Please don't hesitate to get back if you need further assistance with your replacement Versa and I'll be happy to help you.

See you around!