Versa's display not turning on

[Tetramer]

After owning a Versa for 15 months, my FitBit Versa has a dead screen. This was confirmed by FitBit customer support. I was advised to buy a new device and was given a generous 35% discount on a new device. Those are facts.

Opinion: I’ve owned Fitbit smart devices since 2014, including Versa, Charge, Charge HR, and Aces. (This is among the 5 people in our family). All have broken in just over a year of purchase, one of them under a year. None of the issues were due to physical damage or improper use. In terms of longevity, we still use an iPhone 5s, first gen iPad Air, and a sundry of “old” functioning electronics, just no Fitbits. It makes no sense to continue in the Fitbit family when the devices are essentially disposable and the company doesn’t support their products. To that end, when I told the CSR I was going to leave Fitbit and get an Apple Watch, He said, “well, sometimes you have to make changes to suit your needs.” He didn’t say, “we stand by our products” or “sorry, this is just bad luck.” that would have given me some confidence that it was a “me problem”, but that wasn’t the case. So, I can’t see why would continue to use a family of devices that not only fails but the support reps can’t even endorse their own products. Farewell Fitbit. So, this is a vent as well as the only way I seem to be able to share my thoughts to Fitbit in print.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Tetramer, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[garnote]

I completely agree and was going to write the same thing! I have used various Fitbits for the last 8 years or so, but every 14-16 months the Fitbit breaks, never because of a "real" reason, it just stops working. I then have long conversations with support, they can not find the reason, and they give me a 25% discount or similar and tell me to buy a new one. It is very, very frustrating and a very expensive way just to keep track of your steps etc. I really like my Fit bits, but this time was the last straw for me as well and I will unfortunately go find another solution with a pedometer. It is sad, but it is all about selling another device apparently. The discount they give is not enough to do anything as the prices in the Fitbit shop is much higher then what I can find a new device for in a retail store. 

To bad!

Moderator Edit: Content

[garnote]

I completely agree and was going to write the same thing! I have used various Fitbits for the last 8 years or so, but every 14-16 months the Fitbit breaks, never because of a "real" reason, it just stops working. I then have long conversations with support, they can not find the reason, and they give me a 25% discount or similar and tell me to buy a new one. It is very, very frustrating and a very expensive way just to keep track of your steps etc. I really like my Fit bits, but this time was the last straw for me as well and I will unfortunately go find another solution with a pedometer. It is sad, but it is all about selling another device apparently. The discount they give is not enough to do anything as the prices in the Fitbit shop is much higher then what I can find a new device for in a retail store. 

To bad!

Moderator Edit: Content