Versa's display stopped turning on

[Patildinkar]

No display coming..... getting hot when tries to charge..heart rate light flashing..feel vibrates when try to reset..under warranty..

Moderator edit: updated subject for clarity

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[JuanJoFitbit]

@Patildinkar, welcome to our Fitbit Community! Regarding the display issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they sent you an email with some instructions for you to try. In case you have any questions or the issue persists, please reply to their email and they'll be happy to assist you accordingly.

Thank you for your help @Odyssey13.

I'll be around if any question arises.

[Patildinkar]

Sir , Good morning.

I tried to reset the watch as per instructions received. but it is not responding.

waiting for your answer.

[JuanJoFitbit]

@Patildinkar, I'm sorry for the late response. However, I contacted our Customer Service department and told me that they will reply to your email soon in order to assist you and follow up accordingly in regards the display issue that your Versa is experiencing.

Don't hesitate to get back if you have more questions.

[Rosie489]

Hi, I am experiencing the same issue, I've had it for little over a year now. The display screen won't turn on, tried the back and bottom button and it restarted, but then the screen was flickering, fading off and now it won't show anything at all. Tried resetting once more but nothing displays, the screen appears to light up but the versa logo won't display, I just get a lighter screen vs the dark screen. It syncs perfectly on the app and battery seems to be lasting less time. HELP!!!

[JuanJoFitbit]

@Rosie489, thank you for joining us in this thread and our Fitbit Community. By the way, I'm sorry for the late response. However, I appreciate the time spent trying the restart process before contacting our forums.

I'd like you to try one more workaround that has been helpful for this type of issues. Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Let me know how it goes.

[Rosie489]

Hi JuanJo -

Nothing - the app on the phone works perfectly, picked another fitbit clock
face and watch vibrated giving me notice that the change happened but the
screen is totally unresponsive.

Appreciate your help to getting this fixed. What else can we try?

[JuanJoFitbit]

@Rosie489, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[cassieshedd]

I have been having the same problem with my fitbit versa. I noticed a couple days ago that the battery would last less than 36 hours and I would need to charge it almost every other day. I have only had my fitbit for 13 months. This morning it was working fine and then the display went black. I noticed I could still feel the vibrations from notifications, and then it seems like the fitbit had completely died. I have tried the steps listed above as well as others that I found in other discussions and I have had no luck. Sad that its only been a year for this watch and it stops working

[Patildinkar]

Hi  Mr JuonJo  and Team ,

I tried in all possible ways  , but failed.

When display is blank , how we can try for changing clock face ?

Finally i kept watch in cupboard and started using my regular analogue watch.

waiting for replacement as its still under warranty.

[JuanJoFitbit]

@Patildinkar, I'm sorry to hear that the recommended troubleshooting steps didn't fix the issue. However, I'm glad to hear that a replacement unit was sent. Thank you for posting the update here.

Regarding your inquiry about the clock face, this change is done through the app, please check out this help article.

@cassieshedd, I'm sorry for the late response. However, I appreciate the the time spent trying the troubleshooting steps shared above. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.