I have owned my Versa fitbit since September 2018 and had not swam with it until recently (I actually didn't know you could). I swam for approximately 1/2 hour and when I got out I noticed the screen was black, so thinking it needed to be charged, I did so right away. It never came back. I returned to Canada, took it in where I bought it (The Source) who told me it was 4 months past it's warranty. So I reached out to Fitbit thinking that they may help me because after reading the forum, saw that this was very common. Fitbit had me to a hard reboot and nothing. I was actually getting the fitbit logo on my fitbit, but after the chat person said to do a hard restart, we did, but now I got nothing on the screen. Now it is completely black. they told me there is nothing that can be done with it. It's pooched. Because I purchased this fitbit on my Avion visa they actually double your warranty on anything you purchase with your visa, but they want an estimate to repair it. I went to Best Buy and two staff members told me that you can't fix a fitbit as there is no moving parts. I loved my fitbit and am very disappointed in Fitbit that they were not able to help me - it actually to me is false advertising if they tell you that you can swim with it, when in fact you can't. There was nothing different I did with it so that's the only thing I can think of. I got out of the pool, dried it off and myself off, just as they tell you but obviously it's not water resistant as it is. Looking for some help with this. I want another fitbit but I am stubborn and refuse to do so if this is the kind of customer service that I get from them. I could understand if it was 3 or 4 years old, but really...... 4 months past the year warranty. Not good Fitbit.
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