04-05-2019
16:19
- last edited on
04-06-2019
09:27
by
JuanJoFitbit
04-05-2019
16:19
- last edited on
04-06-2019
09:27
by
JuanJoFitbit
I bought Fitbit versa in mid feb and just after using in a months time all of a sudden display stopped working. One night it’s battery was 20% left thinking it may die next day I put it on charge and when it finished charging I put it back on my wrist and slept. Morning when I see my watch it’s display wasn’t working. I got curious and checked in my Fitbit phone app which said battery was full. I checked all community and tried troubleshooting steps almost everything to bring it back to life but nothing worked.I am extremely disappointed as I have spent quite a good money to buy over iwatch and just within a month it’s of no use for me.
Moderator edit: format
04-05-2019 16:34
04-05-2019 16:34
Hi, contact Customer Support about your problem, cause it is still under warranty.
04-06-2019 09:26
04-06-2019 09:26
@Versa2 Welcome to our Fitbit Community! I'm sorry to hear that your Versa's display won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.
I'd like you to try one more workaround that has been helpful. Please clean the contacts of your tracker and charging cable with a cotton swab and a little bit of alcohol. This will remove any dust that the contacts accumulate. After this, charge your Versa for 2-3 hours. Make sure to try other working USB ports and let me know if it comes back to life.
Thank you so much for your help @SunsetRunner!
See you later! 😀