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Versa's display went black

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‎06-22-2019 20:42 - last edited on ‎06-24-2019 10:02 by Fitbit Moderator

‎06-22-2019 20:42 - last edited on ‎06-24-2019 10:02 by Fitbit Moderator

Display isn’t working. Today the screen came up with a red and grey stripe and then It worked for about an hour then went black. What do I do?

 

 

Moderator edit: updated subject for clarity

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‎06-23-2019 02:25

‎06-23-2019 02:25

Hi @SDBall Try restarting your Versa several times. If it still doesnt work properly, p.ease co,e back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-24-2019 10:01

In response to NellyG

‎06-24-2019 10:01

@SDBall welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen went black.

 

I would like to know if the issue persists or if your Versa came back to life after following the restart process that shared @NellyG.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

In addition, please try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip if you already tried it.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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