Versa's display won't turn on and won't sync

[whengcollado]

Hi, My Fitbit Versa suddenly no display and cannot connect to Fitbit app.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@whengcollado, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the display stopped working and it won't sync with your phone's app.

Please restart your Versa as described in this help article. After this, press the button and see if the display turns on.

Regarding the syncing issue, please follow the troubleshooting steps that are listed in this help page. Once you've tried these steps, monitor your watch and see if the issues get fixed.

Keep me posted on the outcome! 😀

[whengcollado]

Not working! I have tried to charge, battery updated but the rest still no data and no display 😢😢😢

Moderator edit: merged reply

[JuanJoFitbit]

@whengcollado, I apologize for the delayed response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.