Versa's display won't turn on

[Rosaclaire]

I’ve had my Fitbit for less than a year. The display suddenly won’t work. I have tried many times to reset but nothing happens. It is just black. I tried a factory reset, but this doesn’t work because of course a PIN number doesn’t show up on my black display. According to the app, Versa is fully charged. I’ve cleaned versa and charger. Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Rosaclaire welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display is not turning on. By the way, thank you for troubleshooting this issue before contacting our forums.

Since you mentioned that your app shows that your Versa is charged, I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the display turns on.

Keep me posted on the outcome! 

[Stanlea]

I have the same issue. I tried this but it can't connect to my device.

[JuanJoFitbit]

@Stanlea I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps shared above.

I was able to get in touch with our Support team and was told that they handled your case via email. I'm so glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Rosaclaire]

My problem is not solved. Can you help me?
--
Rosaclaire Baisinger
Senior Counsel
Paragon Legal
Corporate Counsel on Demand
www.paragonlegal.com
412-759-2667

[Macaroni8]

I am having all the same issues and have tried all the troubleshooting above also and have had no luck. Please help me!

[Rosaclaire]

Hi, that did not work either.  I'd like to make a warranty claim.  How can I do that? Thanks very much.