Versa's display won't turn on

[Jennlyon]

Hi, my Versa started acting wacky yesterday. It kept on scrolling through my notifications so when I got home I reset it and attached it to the base. This morning it was fine and then the screen made stripes (no screen just light colors) but would still vibrate when I recieved texts. And then it just went black. Dead. 😢

Moderator edit: updated subject for clarity

[Kelli1532]

I just went through that. I’ve heard some rumors that personalized clock faces that are not made strictly by Fitbit can corrupt the pebble. I went through 3 factory resets with no fix. I contacted support and they replaced it. All I had to supply was the date of purchase and the store. Hope this helps! 

[Jennlyon]

I contacted them and they will replace it. Thanks for replying. Next time
around no custom watch faces!

[JuanJoFitbit]

@Jennlyon @Kelli1532 I'm sorry for the late response. However, let me welcome you guys to our Fitbit Community!

I'm so glad to hear that our Support team assisted you in regards the display issues that your Versa watches experienced. It's great to hear also that you will be back on track soon. Thank you for posting the updates here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you both in our Fitbit Community more often! 😀