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Versa's display won't turn on

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‎10-01-2019 12:06 - last edited on ‎10-02-2019 10:28 by Fitbit Moderator

‎10-01-2019 12:06 - last edited on ‎10-02-2019 10:28 by Fitbit Moderator

I've had this Versa for just over a week. It started to not track my sleep very well, it would t keep up with my pulse almost like it lagged a bit. So I did  factory reset and guess what? It won't even turn on. I've done everything suggested to get it to turn on and nothing. Probably going to return it and exchange it for a new one since I just bought it last week. Hoping it won't happen again.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-01-2019 13:03

‎10-01-2019 13:03

Hi, call Customer Support ASAP. Regards kuzibri

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‎10-02-2019 10:28

In response to SunsetRunner

‎10-02-2019 10:28

@Synergy1006 welcome to our Fitbit Community! I appreciate the time spent trying the recommended troubleshooting steps in order to get your Versa to turn.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-02-2019 11:13

In response to JuanJoFitbit

‎10-02-2019 11:13

Unfortunately, my fitbit versa was unresponsive. I had to return it this morning. I was able to get a Versa 2 now that they were in stock so I'm hoping I have more luck with this one. I appreciate the assistance!

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