Versa's display won't turn on

[SunsetRunner]

Hello,

After the recent September firmware update, my Fitbit managed to function well for around 1 week.

Last night the screen would light up and show scrambled pixels (like TV noise)

I have attempted many restarts, changed clock faces, and now also tried a factory reset via the buttons.

The problem persists.

Support have tried helping but I was only told my device did not qualify for warranty claim.

I have yet to hear whether this can be resolved by me - I.e. is it a software issue?

Can I downgrade firmware by other means?

Please could anyone advise?

https://youtu.be/edDOJDyH9-w

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @SunsetRunner , I brought your problem under the attention of the Moderator Team. One of them will contact you soon, so keep a close eye on your post!! regards kuzibri

[SunsetRunner]

Thank you, @SunsetRunner for your response - I truly appreciate it. Any helpful advice would be amazing.

After the factory reset, I thought I would attempt a setup again after leaving the unit off overnight. Obviously this was fruitless, since I cannot see the display in order to read the bluetooth pairing code 🙄

Support have told me twice that my device is out of warranty, and I do not qualify for a replacement.

It was never my expectation, and I did not allude to this.

My hopes are dwindling at this point - I have really enjoyed this Versa over the past 14 months (to the day, in fact); but I am apparently left with a €150 wrist strap. 😞

[JuanJoFitbit]

@SunsetRunner thank you for participating in our Fitbit Community! I'm sorry to hear about the display issue that your Versa experienced. I'm also sorry to hear that it's no longer under warranty.

I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

Thank you for your help @SunsetRunner.

i'll be around if any question arises.

[SunsetRunner]

Thank you @JuanJoFitbit for your reply.

I do understand Fitbit's warranty policy; however my question to support was whether there was any option for me to repair it by myself?

Especially since I won't be voiding any warranties, I would presume nobody would object.

Is there not some kind of "developer bridge" interface that can allow me to see on a PC what is meant to be on the device screen?

It seems to be *only* the screen/LCD/display that is faulty.

[arimages_1962]

I have a similar problem. After firmware update my Versa display started acting funny. I was able to do a reboot with the back and bottom buttons once, but the next time I attempted the display went blank and I could not sync it with the IOS app. The battery was 100% charged, but I left in charger overnight, still no display. It will occasionally vibrate as is sending notifications, but unable to reset. I was able to link the IOS blue tooth to the Versa, but when i attempted to set up the device again I could not see the PIN numbers on the display.

The only answers I have seen so far from Fit Bit is that peoples devices were out of warranty and not available to be replaced.... I am checking my warranty status, but someone in Fit Bit needs to start providing a solution.

My Versa worked flawlessly until the firmware was upgraded which coincided with the release of the new Versa 2? I hope this was not part of the plan... Please provide a solution as soon as possible.

Thank You

[SYSalim]

Hi all,

Sadly, I just got off the chat with an agent and was told the same thing, that my Versa is out of warranty (13th month since purchase) and hence it cannot be honoured. I find it extremely frustrating that the Versa screen would just go black. This is the second time this has happened. My last Versa had a similar issue and fortunately, it was within warranty so I got my current unit.

Like previous members, my phone was able to connect to it and sync, the Versa did charge up (it was at 99% when it last synced), and I am able to feel it vibrate when I get notifications. I went through the series of reset and factory reset options with the agent and yet nothing happened.

Unfortunately, I cannot recommend this product to anyone. I use my Versa every day and get asked about it by friends and even strangers (who think it is an A##le watch). Now, all I have to show is a tan line where the Versa used to sit.

Fitbit, this is very disappointing.

[Moeoni8675]

Well this makes three of us since the firmware update. Last night I was sitting at my desk job and it was fine as I checked my steps. 10 minutes later went to check the time. 14 months since purchase as well...... This is clearly an update that has caused an issues