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Versa's display won't turn on

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‎09-30-2020 22:27 - last edited on ‎10-01-2020 07:10 by Fitbit Moderator

‎09-30-2020 22:27 - last edited on ‎10-01-2020 07:10 by Fitbit Moderator

How do you do a factory reset on an original versa as its gone blank and not turning on?

 

 

Moderator edit: updated subject for clarity

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‎10-01-2020 07:09

‎10-01-2020 07:09

Hi @kcrouchie, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa won't turn on.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please contact them with the reference number they provided in case the issue persists and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎10-01-2020 07:32

‎10-01-2020 07:32

I'm having the same problem today. Was working this morning now the screen won't turn on.

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