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Versa's firmware can't be updated

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‎03-24-2019 12:17 - last edited on ‎03-25-2019 08:49 by Fitbit Moderator

‎03-24-2019 12:17 - last edited on ‎03-25-2019 08:49 by Fitbit Moderator

I can't get the software update to go through. I have been trying for months. Now my Fitbit it basically useless because everything on my watch says undefined.  When I do it over Bluetooth it looks like its complete and then it just starts over again...and it does this for hours. I tried doing it with my computer..that didn't work either. Please help.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎03-24-2019 12:26

‎03-24-2019 12:26

Hi, maybe the little guide I posted regarding updating to the newest Firmware can be helpfull for you. Click the link and follow the suggestions. Good luck!!

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‎03-25-2019 08:48

In response to SunsetRunner

‎03-25-2019 08:48

@Brooksta Welcome to our Fitbit Community! I'm sorry to hear that your Versa's firmware can't be updated.

 

I would like to follow up and would like to know if the issue persists or if you managed to update your Versa after following the great advice that shared @SunsetRunner.

 

If you found his post helpful, please mark it as a solution so other users can find it easier.

 

Looking forward to your response! Smiley Happy 

JuanJo | Community Moderator

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