Versa's firmware not updating

[StaceyLR]

I see now from other posts that several people seem to be having this same issue. Is fitbit working on a fix for this?

I received a replacement versa (new in the box from the store under my extended warranty). Trying to set it up and it needs the update. I just keep getting a progressing partially blue screen saying on my app that it’s updating but when it gets almost complete it fails and starts over again. This has been ongoing since Wednesday evening. I have tried doing the update over Wifi as well as bluetooth and the same result occurs. The set up just won't complete and I only get as far as WiFi connecting before this “updating” happens. I have also tried with the Versa plugged in to the wall, plugged into my computer and unplugged all together to see if that helps. I have also moved the device and my phone to be right beside my router but still won't complete? Any tips would be wonderful.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@StaceyLR, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa's firmware doesn't complete. I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. After this, run the update again and see if it gets completed.

Keep me posted on the outcome! 😀