Versa's firmware update won't finish

[TigerFit24]

I synced my watch one day only to find out there was a firmware update. When I tried to update it, it either would fail or not sync. I tried again and again with the same result. I contacted an agent through live chat. The agent walked me through setting it up through Windows 10 to update it that way. However, the update only got halfway and failed. After that, the update would not even start again.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@TigerFit24, I'm sorry for the late response. However, it's great to see you in our Fitbit Community.

Regarding the firmware update issue that your Fitbit Versa is experiencing, I appreciate your time spent trying the recommended troubleshooting steps.

Since the issue persists, our Support team will be happy to follow up and assist you accordingly. You just need to contact them with the reference number they provided via chat.

We appreciate your patience and time with this.

I'll be around if any question arises.

[TigerFit24]

Is there any way that I can view the live chat box that we used? It is gone now and I do not remember the code I was given. Sorry for the trouble.

[JuanJoFitbit]

@TigerFit24, I apologize for the delayed response. However, since you mentioned that you don't have the reference number, I'll forward your case to our Support team and they'll be happy to follow up and assist you accordingly.

Let me know if you have additional questions.