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Versa's heart rate is not being tracked

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‎11-06-2019 07:30 - last edited on ‎11-07-2019 08:31 by Fitbit Moderator

‎11-06-2019 07:30 - last edited on ‎11-07-2019 08:31 by Fitbit Moderator

After the latest FitBit firmware update the heart rate sensor has been acting weird.

For two days the light never came on. After a few factory resets, regular resets, shutdowns, startups and all troubleshooting recommendations the light became a solid red.

After an overnight charge the light is now a solid green but is still not flashing or capturing my heart rate. I've looked on the phone settings and the online dashboard to try and check on the heart rate settings but the option only exists on my FitBit Versa.

 

Any help would be appreciated at this point!

 

 

Moderator edit: updated subject for clarity

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‎11-06-2019 07:37

‎11-06-2019 07:37

Contact Customer Support.

View best answer in original post

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‎11-06-2019 07:37

‎11-06-2019 07:37

Contact Customer Support.

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‎11-07-2019 08:30

In response to SunsetRunner

‎11-07-2019 08:30

@FlanaGamer, welcome to our Fitbit Community! Regarding the green light issue that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please get back to them with the case number and they'll be happy to assist you and follow up accordingly.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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