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Versa's heart rate not recording on the app properly

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‎07-18-2020 21:07 - last edited on ‎07-23-2020 05:29 by Fitbit Moderator

‎07-18-2020 21:07 - last edited on ‎07-23-2020 05:29 by Fitbit Moderator

Heart rate on versa lite watch recorded a heart rate of 160 but its not being recorded onto my app..not showing anything over 130bpm yet my heart rate goes over that alot..why does my watch reading not match the app?

 

 

Moderator edit: updated subject for clarity

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‎07-23-2020 05:28

‎07-23-2020 05:28

Hi @Penny1987, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it's not recording your heart rate data properly.

 

Please restart your Versa Lite as described in this help article. After this, make sure that your phone is running the latest Fitbit app version. If the app is up to date, log out of the app, restart your phone, open the app and log in. Finally, monitor your watch for the next 24 hours and see if it syncs your heart rate data properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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