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Versa's heart rate reading to high

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‎07-29-2019 16:26 - last edited on ‎07-31-2019 05:01 by Fitbit Moderator

‎07-29-2019 16:26 - last edited on ‎07-31-2019 05:01 by Fitbit Moderator

My Versa is giving me heart rate readings way to high. I called Fitbit and they said it was a known issue and they were working on a fix. Does anyone else have this issue? If so did you get the same response from Fitbit.

 

 

Moderator edit: updated subject for clarity

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‎07-31-2019 04:59

‎07-31-2019 04:59

@LeeLeeGA I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

 

Regarding the heart rate issue that your Fitbit Versa is experiencing, our team is working on a fix for this issue as our Support department mentioned. I totally understand how frustrating this is for you. Once a solution is available, we'll make sure to post it in the Community.

 

I appreciate your patience and understanding with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎08-06-2019 09:15

In response to JuanJoFitbit

‎08-06-2019 09:15

Is there anyupdate on the solution for this?
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