help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's heart rate sensor won't turn off

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2021 07:19 - last edited on ‎07-19-2021 04:00 by Fitbit Moderator

‎07-18-2021 07:19 - last edited on ‎07-19-2021 04:00 by Fitbit Moderator

The green sensor is suddenly staying on constantly  for some reason, and is running my battery down in a matter of hours. But is not recording steps , heart rate,  sleep ...on watch or phone. Also the screen is  matrixy or just goes black. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-19-2021 04:01 - edited ‎10-22-2023 04:11

‎07-19-2021 04:01 - edited ‎10-22-2023 04:11

Hi there, @Pamaramma. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. I understand where your concern is coming from. 

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Versa Smartwatches board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-19-2021 04:01 - edited ‎10-22-2023 04:11

‎07-19-2021 04:01 - edited ‎10-22-2023 04:11

Hi there, @Pamaramma. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. I understand where your concern is coming from. 

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Versa Smartwatches board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes