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Versa's heart rate stuck at 70 bpm

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‎04-05-2020 08:30 - last edited on ‎04-22-2020 05:18 by Fitbit Moderator

‎04-05-2020 08:30 - last edited on ‎04-22-2020 05:18 by Fitbit Moderator

I’ve done all the reset and redo load of app and every single thing! But it’s not working! The Hr is turned on yet still nothing so disappointed with Fitbit. I don’t know what else to do with it..

 

 

Moderator edit: updated subject for clarity

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‎04-22-2020 05:18

‎04-22-2020 05:18

Hi @SunsetRunner, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the heart rate tracking issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

See you around.

JuanJo | Community Moderator

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