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Versa's heart rate tracking way off

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‎08-15-2019 05:36 - last edited on ‎08-17-2019 08:50 by Fitbit Moderator

‎08-15-2019 05:36 - last edited on ‎08-17-2019 08:50 by Fitbit Moderator

I noticed yesterday that the heart rate monitor on my Versa is not reading right at all. It had me at 169 and 144 just sitting still. I tried restarting it and doing a factory reset. The reset did absolutely nothing.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎08-17-2019 08:49

‎08-17-2019 08:49

@SunsetRunner it's great to see you in our Fitbit Community! By the way, I'm sorry for the late response. However, I appreciate the time spent trying the reset process before contacting our forums.

 

I'd like you to try one more workaround that has been helpful for this type of issues. Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data. Finally, make sure of the following details:

 

  •  Make sure your device is positioned correctly on your wrist.
  • Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?
  • Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the wristband that came with your device.

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-23-2019 04:29

In response to JuanJoFitbit

‎08-23-2019 04:29

Sorry it took me so long. I did a factory reset twice and absolutely nothing happened. It's positioned correctly and has the band it came with so that's not the issue. It's only 8 months old so I'm really disappointed. 

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‎08-23-2019 04:37

In response to JuanJoFitbit

‎08-23-2019 04:37

Mine started doing it this morning, too.  Just out of bed, it registered me at 169 bpm.  I also had an android update push through so not sure if they are related or if the timing is just coincidental.  I've had all kinds of syncing problems lately, too.  It's been perfect until a couple of weeks ago - since,  it's gone haywire.  😞  I also have my original band.

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‎08-23-2019 07:09

In response to JuanJoFitbit

‎08-23-2019 07:09

I also did the factory reset and and HR is sky high still.  150 bpm sitting at my desk at 218 active minutes and 2,700 cals burned since waking up six hours ago.  Clearly none of the data is reliable with this HR issue.

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