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Versa's number active minutes change randomly

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‎07-21-2020 11:08 - last edited on ‎08-24-2020 05:28 by Fitbit Moderator

‎07-21-2020 11:08 - last edited on ‎08-24-2020 05:28 by Fitbit Moderator

Hallo,

in my Fitbit app, the active minutes for each day keep changing regularly. For example, yesterday morning, it showed 92 minutes for last sunday, at the moment it shows 45 minutes for the same day, tomorrow it will show yet another number. I have a new Versa and installed the app a few weeks ago on Windows 10, so I do have the latest version. Reinstalling didn't help. I'm experiencing a lot of other bugs too.

 

 

Moderator edit: updated subject for clarity

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‎08-24-2020 05:28

‎08-24-2020 05:28

Hi @FidRewe, it's great to see you in our Fitbit Community. I'm sorry to hear that the active minutes issue that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your active minutes.

 

Finally, monitor your watch for the next 24 hours and see if it tracks and syncs the correct amount of active minutes.

 

As a side note, I'd like to know what are the other bugs that your Fitbit device has experienced.

 

Looking forward to your response.

JuanJo | Community Moderator

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