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Versa's providing inaccurate heart rate readings

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‎08-14-2019 06:56 - last edited on ‎08-15-2019 08:58 by Fitbit Moderator

‎08-14-2019 06:56 - last edited on ‎08-15-2019 08:58 by Fitbit Moderator

I have contacted customer service about my heart rate monitor not working properly. I was sitting at my desk at work. My fitbit read 102 bpm. However, I wasn't doing anything active. I did a manual check. It was my normal resting rate which is normally low, 52 bpm. I contacted customer service. We did a reset, a hard reset and it still didn't fix the problem. Contacted them the next day and was told that they are aware of this issue. They are unable to give me an ETA on if or when this issue will be corrected. 

 

Is there anyone else who is experiencing this?

 

 

Moderator edit: updated subject for clarity

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‎08-15-2019 08:58

‎08-15-2019 08:58

@Prettynred1 it's great to see you in our Fitbit Community. Regarding the inaccurate heart rate readings that your Fitbit Versa is tracking, our team is actively working on a fix to this issue and expect to have it resolved soon.

 

Once the solution is released, we'll make sure to post it in the Community. I really appreciate your patience and feedback since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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