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Versa's screen became blank

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‎01-27-2020 13:59 - last edited on ‎01-28-2020 04:58 by Fitbit Moderator

‎01-27-2020 13:59 - last edited on ‎01-28-2020 04:58 by Fitbit Moderator

Hello,

My Versa was working fine this morning, and then the screen went black. I’ve plugged it In to ensure it’s charged and I’ve also tried to do the factory reset and it did not restart. Can I get some help please.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎01-27-2020 17:55

‎01-27-2020 17:55

Hi @Melissa120673  Try restarting it a few times and also try a Semi Factory Reset using the buttons. If it still wont come to life you will need to contact support

Restart your tracker  

Fitbit Support  

 

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

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Best Answer

‎01-28-2020 04:57

In response to NellyG

‎01-28-2020 04:57

@Melissa120673, welcome to our Fitbit Community! Regarding the display issue that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly.

 

Please keep an eye on your email account.

 

Thank you for your help @NellyG.

 

I'll be around id any question arises.

JuanJo | Community Moderator

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