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Versa's screen became blank

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‎05-06-2020 06:15 - last edited on ‎05-19-2020 04:40 by Fitbit Moderator

‎05-06-2020 06:15 - last edited on ‎05-19-2020 04:40 by Fitbit Moderator

Hi

I updated  my versa lite the day before yesterday, now today the screen is blank. I've tried to reset it by holding the left button down for 15 seconds. Because there is nothing on the screen I can't tell if the reset went through. I can still feel vibrations when i get a notification or call though.

 

 

Moderator edit: updated subject for clarity

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‎05-19-2020 04:38

‎05-19-2020 04:38

Hi @BrittanyB518, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen issues that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe.

JuanJo | Community Moderator

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