Versa's screen became unresponsive

[LilahPetersen]

Hi guys. I need help. I did the software download on Saturday 23/05 and left my device on charge. This morning Monday 25/05, the device screen is blue blank. I tried restarting and holding all the buttons, nothing seems to work. I unpaired my device and Uninstalled the app still no help. This has been going on for hours now. I don't know what to do. I'm devastated. It was working perfectly fine on Saturday during my workout. I don't know what to do anymore.

Moderator edit: updated subject for clarity

[mwhite47562]

No I just returned to Walmart I only had it a weekSent from my MetroPCS 4G LTE Android Device

[SunsetRunner]

I did help chat on Sunday they are aware of the issue but did not know or say when it will be resolved. Hope this helps

[SunsetRunner]

Tried reset a few times any idea when an update will be available? Thanks 

[Mfc12]

I talked to two reps this morning and when I asked if a new device would have the same issues as my current one they side-stepped, mumble and said that’s a hard question and they didn’t really know...so I wouldn’t rely on a new device you purchase with the “discount” to work. JS

[mwhite47562]

Yes I'm looking into another brand incase this one dies tooSent from my MetroPCS 4G LTE Android Device

[Dharmasg]

Totally same! Only had it almost a year and the screen is black and nothing happens. But it's still tracking all my info??

[SunsetRunner]

Mine either said I had over 19000, or 17, getting very frustrated

[LorianneSt-O]

Me too and right after their update...

[LilahPetersen]

I agree the response is useless and I'm really frustrated by the whole way this is being managed. My watch is useless. The software upgrade is useless. The app is useless. And my money has been wasted. 

[birkyjg]

That is very discouraging. I may have to find a different brand of device that is more reliable. Any suggestions?

Sent from my iPhone

[LilahPetersen]

I agree this is discouraging. I thought a more expensive, reputable tracker would be a better investment. I guess not. I live out in South Africa, so I just bought another cheap tracker for like $30 from an online store, which surprisingly has many great features. My thought process is, cheap or expensive these trackers have short lifespans so I will save my money towards something else I really need. 

[JuanJoFitbit]

Hi everyone! Thank you for participating in our Fitbit forums. I'm sorry about the screen issues that your Fitbit watches have experienced. I totally understand how you guys feel about this and we appreciate your feedback since this helps us to keep improving.

For the people who already have a case, I was able to get in touch with our Support team and was told that they will get back to you soon in order to follow up. Please keep an eye on your email account.

We really appreciate your patience and time with this as our team is actively working in order to follow up on this.

I'll be around if any question arises.

[Annkarin1972]

I am having the same experience and the same frustrations... my Fitbit screen Is totally black... is not working...

pls advise

thank you

karin

Moderator edit: personal info removed

[SunsetRunner]

I have given up, it will not pair with any of my devices. Called support they said no warranty but would give a discount, do not want to take a chance on a new one even at a discount. As I said person it’s been fun but I guess we are done. Good luck to you and your watch, hope you get yours up and running 

[birkyjg]

Feeling frustrated, helpless and hopeless....🙁

Sent from my iPhone

[SunsetRunner]

I hear you, just bought a cheap knock off as much as I hate to do so 40 bucks better then 240

[birkyjg]

Obviously from the massive response ie gotten on the Fitbit Community forum, there are many, many people experiencing the same problem I’m having. Since this happened as a result of your update, even though the Versa is out of warranty, I feel you should replace my device. The last person I spoke with assured me that the next update will fix it, but since it won’t pair with my Fitbit app, I can’t perform the update. He said “don’t worry...we will make it right”. Am I understanding that you will be replacing my Versa device? 

[SunsetRunner]

Good luck and let me know if they replace please. 

[Natankel]

Took my Fitbit versa lite back to the store to be replaced.. Fitbit sent me an email this morning saying as it’s brand new to go back and get a replacement... will wait and see if it happens again

Sent from my iPhone

[Natankel]

Took mine back this morning to get replaced but no stock so just have to wait a bit longer - hopefully no issues with the new one I get now

Sent from my iPhone