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Versa's screen became unresponsive

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‎06-05-2020 21:55 - last edited on ‎06-23-2020 05:11 by Fitbit Moderator

‎06-05-2020 21:55 - last edited on ‎06-23-2020 05:11 by Fitbit Moderator

Seems like this is a common concern.  My Fitbit has gotten wet before.  I took it into the lake today, but nothing crazy.  I got the logo at one point, then nothing.  Put it on the charger for an hour.  It got hot, but black screen. I have tried to restart it using the buttons.  Nothing.  The app can't find the device.  Super bummed...I figured cooling off in the water for a bit would be ok.  I'm super disappointed that the Versa that I use day in and day out is down for the count. Please advise.

 

 

Moderator edit: updated subject for clarity

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‎06-23-2020 05:11

‎06-23-2020 05:11

Hi @ladydi_93561, welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-23-2020 08:10

In response to JuanJoFitbit

‎06-23-2020 08:10

Luckily it was under warranty . My children purchased it for my 70th birthday and I really loved it. It was sent in for repair because nothin in the boat helped it died after the most recent update which seemed to be a problem for many users. I had been swimming came in the house it said the charge was down to 23% which is not possible I keep it charged . I placed it on the charger and when I removed it after charging it was hot the charger was hot and both were dead. I am awaiting repair.
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‎08-27-2020 11:24

In response to Chrisbrucco

‎08-27-2020 11:24

Hi @Chrisbrucco, that's great news! I'm glad to hear that your Versa was under warranty. Thank you for posting the update here and your feedback.

 

I would like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-27-2020 11:47

In response to JuanJoFitbit

‎08-27-2020 11:47

I got in the ocean today to rinse off and had my waterproof up to 50 meter Versa Lite on and it is no longer working. I've had it in water before, as well as in the ocean, and this hasn't happened. Please help, still under 1 year warranty from purchasing on 11/28/2019 from Target.

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