Versa's screen can’t swipe or tap

[WendyBon10]

Hi my husband got me my Versace lite for Christmas just there 

the last few weeks it’s not swiping or tapping to change to view steps etc 

charged  it 

re set it numerous times 

read reviews etc and still not right 

I can swipe once but then nothing

a d it doesn’t matter if I re boot etc not working 

he bought this at Argos 

who is liable to get a replacement 

Mira ridiculous this has only lasted under 3 months 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@WendyBon10, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't swipe or respond to taps. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they sent you an email with some instructions. In case the issue persists, reply to their email and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[WendyBon10]

Hi we did factory reset etc yesterday and no joy so now getting a
replacement tracker set out
Thankyou

[JuanJoFitbit]

Hi @WendyBon10, due to the recent events, I apologize for the delayed response. However, I'm so glad to hear that a replacement unit was provided. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[MimTee]

Hello I have rebooted my versa and it still won’t swipe or tap😢 This happened ever since I downloaded an update from Fitbit. I don’t know what else to do.

[Seb001]

Same issue here.. started this morning.. blue tooth still connected, watch syncs and everything. But SCREEN STAYS BLANK

[WendyBon10]

Contact Fitbit
Same happened to me and they replaced it

[MimTee]

Sent from Terry World🤗