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Versa's screen completely blank

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‎10-20-2019 11:28 - last edited on ‎10-23-2019 09:59 by Fitbit Moderator

‎10-20-2019 11:28 - last edited on ‎10-23-2019 09:59 by Fitbit Moderator

My versa went dark, I charged it, nothing 😩 my alarm still goes off, so I know it is working, however, just nothing on the screen. Idk what to do, someone please help!!!! I pay 230 for the thing I have even have it for a year yet 7 months to be exact! Now it won’t work. 😖 I love my Fitbit and don’t have the money to get another!

 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎10-20-2019 13:28

‎10-20-2019 13:28

Do a Restart and do it several times if necessary.

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‎10-21-2019 02:47

In response to SunsetRunner

‎10-21-2019 02:47

How do I restart it if it’s completely blank? I get nothing when I touch it, the only thing it does is vibrate in the morning when my alarm goes off!

Sent from my iPhone
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‎10-21-2019 07:34

In response to Daysha39

‎10-21-2019 07:34

A Restart doesn't require you to SEE anything to initiate.  Just follow the instructions I referred you to.

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‎10-22-2019 08:00

In response to SunsetRunner

‎10-22-2019 08:00

Thanks for your response, but it won’t start! I see lights flickering, but nothing!

Sent from my iPhone
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‎10-22-2019 08:02

In response to Daysha39

‎10-22-2019 08:02

Contact Customer Support.

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‎10-23-2019 09:59

In response to SunsetRunner

‎10-23-2019 09:59

@Daysha39, it's great to see you in our Fitbit Community. By the way, I'm sorry for the late response.

 

Regarding the screen issue that your Versa is experiencing, I appreciate the time spent trying the troubleshooting steps that @SunsetRunner shared.

 

I would like you to try one more workaround that has been helpful for this type of issues. Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the screen turns on.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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