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Versa's screen doesn't turn on with any buttons

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‎12-22-2019 13:48 - edited ‎12-22-2019 17:09

‎12-22-2019 13:48 - edited ‎12-22-2019 17:09

Hi

Ive had my Versa for 18 months. Tried the firmware update last week, failed first couple of times and then worked. Since then battery seems to run down a lot quicker and now the Versa will not charge or even turn on.

Tried another charger and still will not charge or turn on.

Tried all the resets etc but no power to reset

Not Happy

Paul

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‎12-22-2019 14:18

‎12-22-2019 14:18

Contact Customer Support.

View best answer in original post

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‎12-22-2019 14:18

‎12-22-2019 14:18

Contact Customer Support.

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‎12-24-2019 04:19

In response to SunsetRunner

‎12-24-2019 04:19

@Gooner7, I'm sorry for the late response. However, it's great to see you in our Fitbit forums.

 

Regarding the screen issue that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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