help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's screen fades

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-24-2019 15:19 - last edited on ‎07-24-2019 18:15 by Fitbit Moderator

‎07-24-2019 15:19 - last edited on ‎07-24-2019 18:15 by Fitbit Moderator

My versa keeps on fading and it has black lines. The screen fades to the point I can't see anything. I've shut it down and the problem still persists. Please advise

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-24-2019 18:22

‎07-24-2019 18:22

@Mrsmacz, welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Versa's screen and thank you for troubleshooting this issue. Try restarting it by following these instructions and see how your Versa screen reacts.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-24-2019 18:27

In response to AlvaroFitbit

‎07-24-2019 18:27

Please send instructions thank you

Best Answer
0 Votes

‎07-25-2019 14:45

In response to AlvaroFitbit

‎07-25-2019 14:45

I shut it down with the back and bottom button and still the same issue. I also went to settings, about then shut down and the screen is faded and I can hardly see anything. Please advise. I love my Fitbit I've had it a year and I had never encountered this problem. Thank you in advance.

Best Answer
0 Votes