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Versa's screen goes white and shows green lines

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‎08-04-2019 06:43 - last edited on ‎08-05-2019 05:18 by Fitbit Moderator

‎08-04-2019 06:43 - last edited on ‎08-05-2019 05:18 by Fitbit Moderator

Screen goes white & has green lines.

 

 

Moderator edit: updated subject for clarity

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‎08-05-2019 05:17

‎08-05-2019 05:17

@Mypugbutch54 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display shows green lines and goes white.

 

Please restart your watch as described in this help article. After this, try changing the clock face to one developed by Fitbit and see if the display works properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-10-2020 15:54

In response to JuanJoFitbit

‎07-10-2020 15:54

I just started having the same problem and tried both of the solutions you recommended but neither worked. Is there anything else I can try?

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‎09-02-2020 11:21

In response to FluffyLlama

‎09-02-2020 11:21

Hi @FluffyLlama, thank you for joining us in this thread and our Fitbit Community. Regarding the green lines that your Fitbit Versa showed, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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