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Versa's screen got cracked.

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‎07-03-2018 18:08 - last edited on ‎07-07-2018 12:04 by Moderator Alum

‎07-03-2018 18:08 - last edited on ‎07-07-2018 12:04 by Moderator Alum

A little history. Owned a Fitbit for 2 years with no problems. This Fitbit died after the 2 years and was not disappointed since it was supposed to only be good for a year. Bought a Fitbit HR next since I had been diagnosed with AFib and needed to monitor my heart rate regularly. Within 6 months the wristband started to come apart so I returned to REI and they replaced with the same HR,  4 months into this one the wristband came off and would not stay fixed so again I returned with refund because I wanted to look around at other brands. Needless to say I returned to buy the Versa because of the ease of Fitbit readings. I read some reviews and they suggested to purchase a face guard to protect from stratches

which I did. Little did I know the watch is so fragile that when it was dropped from about 2 feet it chipped at corner, which is not covered by face guard. I was upset but figured it was just a freak accident but oh no, I have since hit it on the door and now have more chips around the rim of the face of watch. This is supposed to be a fitness watch and I have yet gotten down and dirty with it. Warning to all that this is not a watch for the active person unless you like wearing a chipped up watch around your wrist. Sorry but think Fitbit has lost me as a customer.

 

Moderator Edit: Clarified Subject.

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‎07-07-2018 12:06

‎07-07-2018 12:06

Hello @peg52, I hope you're doing well, thanks for taking the time to share your experience with us! Smiley Happy

 

I appreciate you have brought this situation to my attention. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well.

 

Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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