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Versa's screen got frozen

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‎08-04-2020 20:22 - last edited on ‎08-05-2020 05:09 by Fitbit Moderator

‎08-04-2020 20:22 - last edited on ‎08-05-2020 05:09 by Fitbit Moderator

Versa is frozen. Ughhh. Not a happy camper. It became frozen during update. I have not even had it for a year...and I have barely worn it. Guess I’m going back to apple products...and to think that I have recommended this to several friends. I still have the first generation Apple Watch and have NEVER had problems with exception to battery staying charged. 🤨🤨

 

 

Moderator edit: updated subject for clarity

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‎08-05-2020 05:08

‎08-05-2020 05:08

Hi @Burton052, it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa's screen got frozen. I totally understand how frustrating this is for you.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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