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Versa's screen has colored lines and it's blurry

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‎10-11-2019 18:36 - last edited on ‎10-12-2019 04:49 by Fitbit Moderator

‎10-11-2019 18:36 - last edited on ‎10-12-2019 04:49 by Fitbit Moderator

My Versa lite screen has been blurry & now has multi colored lines going through entire screen.

 

 

Moderator edit: updated subject for clarity

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‎10-12-2019 04:48

‎10-12-2019 04:48

@Nira28 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since the screen is blurry and has colored lines.

 

Please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎04-10-2020 20:55

In response to JuanJoFitbit

‎04-10-2020 20:55

So I'm having the same issue, I did everything you said to do, and still it's doing it. I noticed that it started happening soon as I got this new clock face, but I've taken it off, and still same issue. Please any additional advice would be appreciated.

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